GENERAL TERMS AND CONDITIONS OF USE OF THE LOYALTY PROGRAM MY BLEND MY+
This General terms and conditions of use of the loyalty program myBlend my+ was updated on [28/03/2023].
These general conditions govern the contractual relations applicable between myBlend and its members in the context of the “my +” loyalty program.
The “my +” Loyalty Program is offered by myBlend, a one-person simplified joint stock company with a capital of €1,000,000, registered with the Nanterre Trade and Companies Registry under number 449 848 803, whose registered office is located at 9, rue du Commandant Pilot – 92200 Neuilly sur Seine, France.
The purpose of the “my +” Loyalty Program is to allow its members (“Members”) to benefit from specific advantages and services by accumulating points when purchasing myBlend brand products (the “Products”) on the myBlend website as identified below.
It is specified that the following website is eligible for the operation:
The eligible points of sale for the operation may be updated by myBlend at any time. Members will be informed as soon as possible.
It is specified that any purchase made in another point of sale than those mentioned above are not eligible for this operation.
These terms and conditions, to which the applicant has had prior access before joining the loyalty program, are deemed to be approved without restriction by the Member upon joining the “my +” Loyalty Program.
2. Membership in the my+ loyalty program
The loyalty program “my +” is open to any person of legal age, residing in the United Kingdom, delivered by www.my-blend.co.uk.
The program is open to employees of the Clarins group, including those of the myBlend brand.
The applicant must have a personal account on www.my-blend.co.uk and give his consent to become a Member of “my +”.
If the applicant does not have a personal account and wishes to become a Member, he/she must fill out the registration form on www.my-blend.co.uk and then check the box “Subscribe to the loyalty program”.
If the applicant already has a personal account and wishes to become a Member, he/she must connect to it on the site www.my-blend.co.uk select the heading My account and then click on the button at the bottom of the page “Become a Member”.
No application for membership in the loyalty program will be considered by phone, mail or email.
In order to benefit from the advantages of the “my +” loyalty program, the applicant is invited to communicate the following data from his/her personal account on the www.my-blend.co.uk website under the headings My account / Personal information: title, first name, last name, date of birth, valid email address and postal address.
The Member guarantees the accuracy of all information provided throughout the membership. Any inaccuracy could impact the proper processing of the Member’s benefits for which myBlend cannot be held responsible. myBlend reserves the right to request at any time the presentation of any document allowing the identity of the person wishing to subscribe or having subscribed to the “my +” Loyalty Program to be proven, notably in the case of homonymy.
Any change must be notified as soon as possible by the Member from his/her personal account on the website www.myblend.co.uk under the headings My account / Personal information or to myBlend Customer Service through the contact form.
Membership in the “my +” Loyalty Program is effective as of the validation of the membership form by myBlend. Once the membership has been validated by myBlend, the Member will be able to accumulate loyalty points and have access to rewards from the first purchase of Products made on the website mentioned in article 1 of the present general conditions of use. Membership is nominative, personal and reserved for individuals for their own non- professional use. The ” my + ” loyalty program includes a personal identification number that is assigned to the Member. It is strictly individual and nominative. Each client can only subscribe to one membership and can only have one account in their name. If myBlend finds that a person has more than one loyalty account, myBlend reserves the right to terminate the Member’s account, which will result in the deletion of all points and benefits accrued.
myBlend reserves the right to refuse or terminate the membership of any person who does not meet the conditions defined in the present general conditions of use of the “my +” loyalty program.
In accordance with the legal provisions in force, the rules of membership in the “my +” Loyalty Program are valid for an unlimited period of time as soon as the Member makes or declares at least one purchase of myBlend Products on the website mentioned in article 1 of the present general conditions of use over a period of three years. The Member is however entitled to stop participating in the “my +” Loyalty Program at any time by notifying myBlend Customer Service of his/her decision to close his/her account. When an account is closed, the points counter is reset to zero and unused points, benefits and rewards not yet ordered, delivered or issued are definitively lost, even in the event of a new subscription by the Member.
3. myBlend loyalty program benefits
3.1. CUMULATIVE POINTS
Membership in the “my +” Loyalty Program allows the Member to accumulate points when purchasing Products on the website mentioned in article 1 of the present general conditions of use. The points are automatically credited at the time of one of these actions without the Member having to complete any other formalities.
The calculation of points is as follows:
£1 spend when purchasing a Product on the website mentioned in article 1 of the present general conditions of use, or using any type of purchase giving access to points (such as the purchase of a gift box) = 1 “my +” point earned.
Points are valid for 1 year from January 1st of each calendar year until December 31st of the same year, except for the exceptions mentioned below.
At each calendar year change, on January 1st, the point counters are reset to zero, with the exceptions noted below. Unused points cannot be recovered. They are automatically donated by myBlend to the Association “La Maison des Femmes” as presented on the presentation page of the “my +” program at www.my-blend.co.uk.
The Member will be notified by two communications by email at least 2 months before the expiration of his or her points. A final email will notify the Member that his or her points balance has been effectively reset to zero and the amount converted into points donations if any points remain. Two exceptions are made:
- In 2023, for the first year of the launch of the “my +” Loyalty Program, the points accumulated at launch (March 2023) are valid until December 31 of the following calendar year, i.e. December 31, 2024.
- For all other years, the points accumulated during October, November and December of the current year are valid until December 31 of the following calendar year.
The Member may consult his or her points balance at any time by logging into his or her personal account on the www.my-blend.co.uk website under the heading My Account, it being specified that the online counters are updated in real time. The Member also has the possibility to add his or her loyalty card into his or her mobile “Wallet” on iOS or Android. To do so, the Member must go to the My Account / My Loyalty Card section and scan the QR Code presented.
In the event of a dispute over the number of points accumulated, only the information contained in the myBlend database will be considered authentic.
3.2. ONGOING BENEFITS OF THE PROGRAM
The ” my + ” loyalty program offers all its members several advantages as soon as they join the program:
- Upon joining the “my +” loyalty program, the Member will receive a welcome gift from myBlend. The gift is a kit including, subject to availability: a Vanity and 2 Oshiboris (towels). This gift will be added to the first order placed by the Member and sent to the address provided by the Member at the time of his/her first purchase. Shipping costs will be covered by myBlend. This welcome gift will be delivered as soon as possible by myBlend. myBlend reserves the right to modify the nature of the welcome gift at any time.
- The Member will have preview access to new myBlend Products or Care Services. The Member will be informed of new myBlend products and services by sending emails to the email address provided in the My Account / Personal Information section. The Member may also have access to new products via the My Account / Preview section.
- The Member will benefit from exclusive communications in the form of emails sent once or several times a year to the email address entered in the My Account / Personal Information section. The nature and recurrence of the communications will be at the discretion of myBlend. However, in accordance with article 7 of the present general conditions of use, the Member, while maintaining his/her membership status, may request to stop receiving any communication from myBlend.
3.3. REWARD LEVELS AND USE OF ACCUMULATED POINTS
The ” my + ” Loyalty Program distinguishes several levels according to the number of points accumulated by the Member following his or her purchase of myBlend products
- Use his/her points to purchase myBlend product(s) from the selection of products presented on his/her account in the [Redeem my points] section. The points used to purchase the myBlend product(s) will be deducted from the Member’s balance. The Member will only be able to return a myBlend product purchased with points if the product is altered or expired. In this case, the Member must report the alteration of the product to the following address email@example.com within five (5) days of receiving the product. If these conditions have been respected, myBlend undertakes to return the same unaltered product to the Member, at his/her expense.
- Donate your points to the association “La Maison des Femmes”. The points used will then be deducted from the balance. In this case, for every 10 points donated myBlend will make a financial contribution of £1 to the association.
- To continue to accumulate points to reach the next level. These points have no monetary value, cannot be exchanged or refunded and can only be used within the framework of the ” my + ” loyalty program.
The levels are as follows:
- Level 1: as soon as 700 “my +” points are accumulated, the Member can choose 1 free product from the selection of myBlend products in Basket 1 or donate his or her points to the association “La Maison des Femmes” for a value of £70.
- Level 2: as soon as 1000 “my +” points are accumulated, the Member can choose 1 free product from the selection of myBlend products in the Basket 2 and donate his/her points to the association “La Maison des Femmes” for a value of £100.
- Level 3: from 1300 “my +” points accumulated, the Member can choose 1 free product from the selection of myBlend products in Basket 3 or donate their points to the association “La Maison des Femmes” for a value of £130.
- Level 4: as soon as 1600 “my +” points are accumulated, the Member can choose 1 free product from the selection of myBlend products in Basket 4 or donate his or her points to the association “La Maison des Femmes” for a value of £160.
Each level allows the Member to benefit from a product offered in sale format from a selection of myBlend products or to donate points to the association “La Maison des Femmes”.
Selections of myBlend products and point donation coupons corresponding to each tier can be viewed at www.my-blend.co.uk on the my + / Your Loyalty Program page or from a personal account under My Program / Redeem My Points.
myBlend reserves the right to change the various award selections at any time.
For each donation of points made, myBlend commits to systematically donate 50% of the amount of the associated value to the association “La Maison des Femmes”. For example, for each donation of points corresponding to a value of £70, myBlend will donate an additional £35 to the association for a total financial contribution of £105.
myBlend reserves the right to modify at any time the percentage of the additional amount it donates to the association “La Maison des Femmes”.
All the points donated by the Members will be transformed into a financial contribution paid annually by myBlend to the association “La Maison des Femmes”.
In addition, if the total amount of points donated by Members does not reach an annual financial contribution of ten thousand pounds (£10,000) paid by myBlend to the association “La Maison des Femmes”, myBlend will provide to the association an additional financial contribution to reach the amount of £10,000.
If the total amount of points donated reaches an annual financial contribution of £10,000 or more, myBlend will not make any additional financial contribution to the association.
3.4. PROMOTIONS AND COMMERCIAL OFFERS
The ” my + ” Loyalty Program also allows the Member to benefit from specific advantages and commercial offers such as invitations to private sales or events.
myBlend reserves the right to target the sending of its commercial offers to a part of its Members.
4. How “my+” works
4.1. METHODS OF DECLARING THE PURCHASE OF PRODUCTS IN THE APPROVED VIRTUAL SALES OUTLET ELIGIBLE FOR THE OPERATION
Purchase of Products on the website mentioned in article 1 of the present general conditions of use:
The Member’s account is automatically credited with the number of points corresponding to his/her purchases.
4.2 Triggering a reward or point donation tier
To redeem loyalty points, Members must log in to their personal account at www.my-blend.co.uk and select My Account / Redeem Points.
From 700 accumulated points, the Member can choose among the selection of gifts which is proposed to him. They can also choose to donate their points in the form of a coupon to the association “La Maison des Femmes”. Finally, he/she can also decide to continue to accumulate points in order to reach the next levels.
Rewards are shipped to the delivery address provided by the Member when sending the gift. Rewards are shipped at the Member’s expense unless the Member chooses to receive the gift along with an order of Products and that the minimum amount for free shipping is reached. Shipping costs and delivery times for rewards vary depending on the country of shipment and the delivery method chosen.
When the Member decides to donate his or her points, a confirmation email is sent to him or her to indicate that his or her donation of points has been acknowledged. Each year myBlend transfers to the association “La Maison des Femmes” the financial contribution that corresponds to the total value of the points donated by the Members during the year.
Once a reward order is validated, it is no longer possible for the Member to modify the choice of gift, or the delivery address entered.
5. Duration of membership in the loyalty program – termination terms
If a Member wishes to terminate his or her membership in the Loyalty Program, he or she may do so by contacting myBlend Customer Service through the contact form.
Any fraud, suspicion of fraud, misuse and/or non-compliance with the present terms and conditions and in particular in the case of fraudulent, abusive, misappropriated use, an abnormally high number of transactions or more generally any breach of the present terms and conditions of use may, at myBlend’s discretion, result in the definitive termination of the loyalty program with the blocking of the loyalty account and the loss of all rights and benefits attached to it, without entitlement to any compensation. In order to avoid any risk of fraud in the use of the loyalty account, myBlend has put in place permanent means of control and surveillance.
6. Evolution of the loyalty program
myBlend reserves the right, at any time, to cancel, replace or modify all or part of the “my+” Loyalty Program and the benefits and services offered thereunder.
In the event of a modification impacting the point counters and/or rewards, myBlend will inform Members of these changes by the means it deems most appropriate (posts on the website, postal mail, email, SMS, etc.) within a reasonable period of time prior to the implementation of said modification. Failure to do so within this period will result in the loss of these benefits.
7. Personal data
myBlend a one-person simplified joint stock company with a capital of €1,000,000 registered with the Nanterre Trade and Companies Register under number 449 848 803, whose registered office is located at 9, rue du Commandant Pilot – 92200 Neuilly sur Seine, France, is responsible for processing personal data for the “my +” loyalty program.
The information collected within the framework of the “my +” Loyalty Program on the website www.my-blend.co.uk or by the myBlend Customer Service (in writing via the following email address: firstname.lastname@example.org), is processed electronically in order to process the Member’s requests, to allow him/her to benefit from the advantages of the “my +” Loyalty Program, to send offers, news and personalized advertisements according to his/her previous purchases and/or interests and to carry out statistics and studies.
This information is kept by myBlend for no longer than is necessary for the purposes for which it was collected. In any event, this information is deleted once the Member has not made a purchase or clicked on a hyperlink contained in an e-mail sent by myBlend for a period of 3 years.
In accordance with the regulations in force, the Member has a right of access, rectification, deletion and portability of the information concerning him or her, as well as a right of opposition and limitation of processing. They may also formulate directives concerning the conservation, deletion and communication of their personal data after their death. In order to exercise these rights, the Member must send his or her request with proof of identity to the following e-mail address: email@example.com. The Member may also lodge a complaint with the competent supervisory authority in charge of data protection or lodge a legal appeal if his or her data is misused.
myBlend is exonerated from all responsibility for any consequence, direct or indirect, of any anomalies or malfunctions of the “my +” Loyalty Program, regardless of their cause. In the event of malfunction or anomalies, myBlend undertakes to maintain the benefit of the Member’s accumulation of points and/or minutes or an equivalence.
The Member declares that he/she is fully aware of the intrinsic characteristics of the Internet and in particular of the fact that the transmission of data on the Internet is only relatively reliable, as the data circulates on heterogeneous networks, with diverse characteristics and capacities, which are sometimes saturated at certain times of the day and which can have an impact on download times or accessibility to data, and that the Internet is an open network, that consequently, the information it carries is not protected against the risks of detour, intrusion into its system, piracy of the data, programs and files of its system, contamination by computer viruses, and that it is up to him to take all the appropriate measures so as to protect the data, files or programs stored in its system against contamination by viruses as well as attempts at intrusion in its system.
Any breach by the Member or a third party acting on behalf of the Member, of the general terms and conditions of use of the myBlend “my +” Loyalty Program, any abusive or fraudulent use of the benefits it provides, any falsification of information communicated to myBlend as well as any behavior by the Member that is detrimental to the interests of myBlend will automatically result in the Member’s deregistration from the “my +” Loyalty Program The Member is informed that the service providers involved in the “my +” Loyalty Program have their own solutions for analyzing, detecting and reporting anomalous or inconsistent actions. If necessary, access to a Member’s space may be suspended or cancelled. The cancellation or termination of an account will result in the loss of the rights attached to the membership, in particular the balance of points and/or minutes, without the Member or any third party or rightful claimant being able to claim any compensation.
9. Partial invalidity – modification of the general conditions of use
If one or more provisions of these terms and conditions are found to be unlawful or invalid, such invalidity shall not render the remaining provisions of these terms and conditions invalid. myBlend reserves the right to adapt or modify these terms and conditions at any time and without prior notice, such adaptations or modifications being applicable to any use of the loyalty program after such adaptations or modifications.
10. Disputes – applicable law – competent jurisdiction
The present general conditions are subject to the application of English law. Only the English version of these general conditions of use of the loyalty program “my +” is authentic. Any dispute arising from the interpretation or execution of these terms and conditions and its consequences will be brought before the competent courts.