We deliver to the UK only, including The Channel Islands & Highlands.
FAQs
Order & Payment
How can I place an order on my-blend.co.uk?
1. There are several ways of searching for a product on my-blend.co.uk. You can search by category (derma, nutri or tech) – concern (wrinkles, dark spots, hydration etc.) – active ingredient (hyaluronic acid, retinol etc.) – using the trending tab (hero products, current offers etc.) or directly using the search engine at the top left of the menu. You can also complete your online SkinDiag and get tips on your personalised skincare routine in three separate carts.
2. Add the products of your choice to your cart and select the amount you wish to buy. You can choose from a selection of miniature products if you spend over £200.
3. You can then choose to log into your customer account, create a customer account or continue as a guest.
4. Select your delivery method then enter your address and billing details.
5. Choose your payment method and provide all the required details.
6. Once payment has been made, a confirmation page will appear along with your order number. A confirmation email will also be sent to the address you provide.
How do I use a promotional code?
Once you have chosen your products and confirmed your cart, you will see box named “Add a promotional code”. Enter your code and click confirm.
What payment methods can I use?
Several payment options are available on the myBlend website:
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PayPal
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Bank Card – Visa, MasterCard & American Express
Is payment on my-blend.co.uk secure?
You can pay securely on the myBlend website using our Cybersource payment system, which guarantees that our customers’ bank details are kept secure and confidential. The Cybersource system uses tried and tested cryptographic techniques and complies with current banking regulations. So you can order with complete peace of mind.
What do I do if my payment is declined?
An authorisation request is issued to your bank when you pay for your order. If the request is refused, the order will not be placed. You can then try again with the same payment method or use one of the other methods shown on the myBlend site.
How do I know if my order has been received?
As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.
What should I do if I don’t receive a confirmation email?
If your payment was successful and you do not receive a confirmation email after 20 minutes, please contact us through the contact form.
How do I cancel/modify my order?
Unfortunately, we cannot modify the content of an order once it has been confirmed. However, you can return your product(s) to us after delivery.
Can I change my address and/or delivery method?
Depending on the progress of your order, it may still be possible for us to change your delivery address. However, if the order has already been processed by the warehouse, we will no longer be able to modify it. Do not hesitate to contact us as soon as possible through the contact form.
Do I receive samples with my order?
Every order placed qualifies for 3 free samples, if you spend £200 you also receive 1 trial sized product, if you spend £400 you receive 2 trial sized products and if you spend £600 you receive 3 trial sized products. Samples and trial sized products are only included in your order if you have purchased a full sized product – they cannot be sold separately or individually.
Frequently asked questions
What are the benefits of joining the loyalty program?
The my+ loyalty program offers exclusive benefits to its members, and is designed to be simple, engaging, community-based.
When you place your first order and join the loyalty program, you will receive a welcome gift along with your order and a one-month promotional offer on your birthday to be used on your next order; a quarterly e-mag will be sent to you with exclusive content and you will also receive special and exclusive information about new products before their public launch.
What are myBlend’s commitments?
At myBlend, we make no compromises when it comes to your skin, the planet and our brand, in how we are and how we interact with those around us. You can find out more about our commitments by clicking on the following link.
Where are myBlend products made?
Most myBlend products are made in France at the Clarins group laboratories in Pontoise, with the exception of nutri-cosmetics and the LED mask.
You can find details about each product and information about the origins of our active ingredients and packaging on our Transparency & Traceability map.
What are the benefits of creating an account?
When you create a myBlend account you will be able to:
- Track your orders
- View your past purchases online
- Manage and modify your personal data
- Keep in touch with the latest advantages and news
- Benefit from all the advantages of the my+ loyalty program: check your points balance, convert them into gifts or donations, recieve a gift on your birthday.
What should I do if I forget my password?
You can reset your password at any time by going to the customer area login page (insert icon) and clicking on “Forgot your password?” Once you have completed this step, enter the email address used for your account and click “Confirm”. You will then receive a “Forgot your password?” email containing a link (remember to check your spam/junk mail folder if you don’t receive this email). Click on the link to create a new password and log into your account again.
Which countries do you deliver to? Can I order from another country?
We deliver to the UK only, including The Channel Islands & Highlands.
How can I get free delivery?
DPD standard delivery is free with any purchase for UK orders.
How do I track my delivery? Where can I find my tracking number?
Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.
How do I know if my order has been received?
As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.
